REFUND AND CANCELLATION

At Akkad Bkkad, we want your shopping experience to be worry-free. If something doesn’t work out, we’ll make it right.

1. Cancellations

Orders can be cancelled within 24 hours of placing the order by contacting us at support@akkadbkkad.com.
Once the order is shipped, cancellations are not possible.

2. Refunds

Full refunds are available if:
You receive a defective or damaged product.
You receive the wrong product/size compared to your order.
Refunds will be processed to your original payment method within 7–10 business days after we receive and verify the returned item.

3. Exchanges & Returns

You may exchange/return items within 7 days of delivery.
To be eligible, items must be:
Unused and unwashed.
In their original packaging with all tags and the seal tag intact.
Free from any stains, perfumes, or alterations.
A return shipping cost of Rs. 100 will be deducted from your refund unless the return is due to a damaged or incorrect item, we’ll arrange the pickup from your address.

4. Non-Returnable Items

Items with the seal tag broken/removed.
Items that are worn, washed, or damaged after delivery.
Sale/discounted items (eligible only for size exchange which is subject to availability).

5. How to Start a Return/Exchange

Contact us at support@akkadbkkad.com with your order ID and reason for return.
Our team will arrange a free pickup.
Once we receive and inspect the item, your refund or exchange will be processed.